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Which cities do you deliver to? Do you also deliver outside Romania?
We deliver only within Romania via the courier service FAN Courier. In Bucharest, we also offer a secure transport option. If you require secure transport outside the Bucharest municipality, please contact us at 0735 666 888 or via email at tavex@tavex.ro.
Do I have the option to return the product?
No, but the product can be sold back.
The prices of investment products depend on financial market fluctuations and are not controlled by Tavex. For this reason, purchased products cannot be returned at their original purchase price.
Since you are purchasing a liquid investment product, you can sell it to any precious metals dealer.
What are the delivery costs?
Courier delivery costs depend on the order value. Delivery is free for all orders exceeding 100 RON. For orders below this threshold, the delivery cost is 20 RON.
Delivery via secure transport service within Bucharest is free. For the rest of the country, please contact us at 0735 666 888 or via email at tavex@tavex.ro.
What payment methods are accepted for online orders?
- Credit/debit card payment.
- Bank transfer payment based on a pre-issued invoice – you may pay for your selected investment products within one hour of the invoice being issued. The document will be cancelled once this time limit expires. This timeframe is set due to gold price fluctuations, which can significantly affect the trading margin. Your order will be processed upon receipt of payment.
- Cash on delivery – you may pay the courier in cash, up to a limit of 5,000 RON. Please note that, to prevent potential abuse or fraud, the “preview before payment” service is not available for orders placed via tavex.ro.
What happens to the items in my shopping cart when prices on the site are updated?
Prices in the shopping cart are continuously updated, just like the prices of all products available on www.tavex.ro. The time remaining until the next price update is tracked by a timer located in the top right corner, above the list of items in your shopping cart.
During the finalization stage of your order (from the moment you enter your personal details until you reach the “Order successfully completed” screen), you have a 15-minute window before the prices are updated.
What happens if the order is not picked up?
Orders not collected within 24 hours of being picked up by FAN Courier are returned and the order is cancelled. Customers who fail to collect their orders will be refused future orders on www.tavex.ro. Tavex reserves the right to determine when services may be resumed for the respective customer.
Where do I buy gold and silver?
Gold and silver can be purchased online through our store or directly from one of our four offices in Bucharest and Cluj-Napoca.
What should I do if the product I received is damaged or incorrect?
If the product received is damaged or incorrect, please contact us at 0735 666 888 or via email at tavex@tavex.ro within 24 hours of receiving your order to arrange for its return and replacement.
How can I modify or cancel an order after it has been placed?
To modify or cancel an order, please contact us as soon as possible at 0735 666 888 or via email at tavex@tavex.ro.
How can I track my order after it has been shipped?
You will receive an email with a tracking number once your order has been shipped. You can use this number on the FAN Courier website to track the delivery.
How are the products packaged?
Coins are always packaged in special protective capsules, while gold bars come in the vacuum-sealed packaging in which they are delivered to us directly from the refineries. For delivery to an address, the products are transported in special shipping packaging, inside an envelope with a unique serial number provided by the courier.
Is there an option to pick up the order in person from a Tavex office?
Yes, when making the online transaction, you can choose to pick up your order in person from one of our Tavex offices.
Is there an option to open the package upon delivery?
We do not offer the “open package upon delivery” service as the aim is to prevent fraud during delivery to the customer. All packages are packed and sealed under video surveillance. If the customer lodge a complaint, the video footage is reviewed and provided to the customer.
How long does delivery take?
Delivery is handled by FAN Courier (SC FAN Courier Express SRL) and takes up to 5 business days. Orders confirmed by 2:00 PM are shipped the same day, while those confirmed after 2:00 PM are shipped the following business day.
Orders not claimed within 24 hours of being picked up by FAN Courier will be returned and the order will be cancelled.
*Please note that delays of a few business days may occur during busy periods, such as holidays or promotional events. We assure you that we are making every effort to ship orders as quickly as possible. Thank you for your patience and understanding!
